Service policy
Honesty: our attitude towards users
Major: Technical service quality assurance
We will be in good faith, professional standards for all users to provide a full range of technical services, because we believe that the quality of technical services and product quality is as important, is the source of our enterprise survival.
一 Services we provide:
1．System integration: customized automation and information systems for customers to maximize production efficiency, reduce operating costs and improve profitability;
2．Product sales: to provide customers with safe, stable and widely used explosion-proof products;
3．Program customization: As a solution provider, we are professional in customizing the software and program files required by any control system required by customers.
二 Our sales network:
三 After-sales service:
We make the following promises to our users:
1. Installation/technical guidance: in order to ensure that the engineering contractor/system integrator can complete the project as scheduled and with good quality, we will send professional engineering and technical personnel to the engineering site for comprehensive guidance on the installation and debugging of the system.
2. Technical training: in order to enable customers to master product features, programming and troubleshooting common faults, we will arrange personnel technical training for users free of charge.
3.Warranty service: we provide users with warranty service for one year after the system or product is sold, during this period, our company will repair or replace free of charge all equipment damage except human factors and force majeure factors; The software provided by us will be updated free of charge.
4. Lifelong maintenance: we provide lifelong maintenance service for all users, and only charge the cost of spare parts for the equipment repaired.
四 Technical Hotline
We provide 24 - hour hotline technical consultation service for after-sales service
Telephone: 0510-85259317
Email: 892525215@qq.com
For users in all regions of the country, we promise to respond within 48 hours.
